Refund Policy

Refund requests are considered only if submitted within 7 calendar days of the original payment date and before accessing more than 20% of the course content.

Students who have attended live sessions, downloaded study materials, or received placement assistance are not eligible for a full refund, as these constitute delivery of service.

Special combo offer enrollments, discounted batch enrollments, and scholarship-assisted enrollments are subject to modified refund terms specified at the time of enrollment.

Upon approval of a refund request, we process the refund within 5–7 business days. The actual credit to your account may take an additional 3–5 business days depending on your bank.

Refunds are processed to the original payment method only. We do not issue refunds to a different bank account, UPI ID, or card than the one used for payment.

You will receive an email confirmation once your refund has been initiated, along with a reference number you can use to track the transaction with your bank.

If you request a refund between 7 and 14 days of enrollment and have accessed up to 20% of the course content, you may be eligible for a 50% partial refund.

Processing fees charged by payment gateways (typically 2–3%) are non-refundable in all cases, as these are charges levied by the payment processor and not retained by Medizen Institute.

If a course is cancelled or significantly altered by Medizen Institute before commencement, a full refund will be provided regardless of any deposits or advance payments made.

No refund will be issued after 14 days of enrollment, after accessing more than 20% of course content, or after receiving any placement assistance or interview preparation sessions.

Refunds are not applicable for course fees paid as part of an EMI arrangement where disbursement has already been made to Medizen Institute by the financing partner.

If enrollment is terminated due to violation of our Code of Conduct or Terms and Conditions, no refund will be issued irrespective of the stage of the course.

To initiate a refund, email medizeninstitutevigilance@gmail.com with your full name, registered email, course name, payment reference number, and reason for the refund request.

Our team will review your request and respond within 3 business days with a decision. We may request additional information before processing your request.

Please do not file chargebacks or disputes with your bank before contacting us — we are committed to resolving issues fairly and chargeback processes can delay resolution.

Instead of a refund, you may transfer your enrollment to the next available batch at no additional cost, provided the request is made before the course commences.

Enrollment can also be transferred to another eligible individual with prior written approval from Medizen Institute. A nominal transfer fee of ₹500 may apply.

Course transfer requests must be submitted at least 48 hours before the batch start date and are subject to seat availability in the target batch.

In cases of natural disasters, pandemics, government-mandated lockdowns, or other force majeure events, Medizen Institute reserves the right to reschedule courses without refund obligations.

In such events, affected students will be offered equivalent alternative arrangements, such as online delivery, deferred batch access, or extended content validity.

We will always communicate proactively and work collaboratively with affected students to find fair and reasonable solutions.

For refund-related queries, please email medizeninstitutevigilance@gmail.com or WhatsApp / call +91 81170 91792 during business hours (Monday–Saturday, 10 AM – 6 PM IST).

For escalations, email medizeninstitutevigilance@gmail.com with the subject line 'Refund Escalation'. We commit to reviewing all escalations within 5 business days.

This Refund Policy was last updated in May 2025 and is subject to change. The version in effect at the time of your enrollment will apply to your refund request.